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Close your Treasures account
You can close your Treasures account yourself, from inside the Treasures mobile app, at any time. The whole flow lives under Wallet › Settings › Close Account and takes about a minute.
Available in the mobile app only. Account closure is not part of the Treasures web app yet, so use the iOS or Android app to follow these steps. If you cannot install it, contact us and we will handle the closure for you.
Closing your account is permanent. It cannot be reversed, and any funds still held in your wallet may become unrecoverable. Finish the two steps below first.
Before you start
Withdraw your balance first
Closing your account ends your access to it. Withdraw any remaining tokens or cash to an address or account you control before you begin.
Export your key if you want to keep the wallet
Your wallet is self-custodial. If you want to keep using the same wallet elsewhere, export your private key from the Wallet tab before closing — we cannot export it for you afterwards.
Step by step
Sign in to Treasures
Open the Treasures mobile app and sign in with the email or social account you signed up with. Account closure can only be started from inside a signed-in session.
Open the Wallet tab
Tap Wallet in the bottom navigation bar. This is the screen showing your balances, deposit and withdraw actions.
Open Settings
On the Wallet screen, open Settings.
Select Close Account
Scroll to the bottom of Settings and select Close Account.
Confirm the closure
Read the confirmation screen, then confirm. Once confirmed, the closure cannot be undone — reopening means signing up again as a new user.
What happens after you confirm
- You are signed out, and the account can no longer be used to sign in to Treasures.
- Your profile, trading history and API keys are deleted, and any API key you issued stops working immediately.
- Records we are legally required to retain are kept, and on-chain transactions cannot be deleted because they are public and permanent. See our Privacy Policy for what is retained and for how long.
Need help?
If you only use Treasures on the web, cannot install the mobile app, or cannot sign in to reach the Close Account screen, message us on Telegram or email hello@treasures.io from the address on your account, and we will close it for you.